Alex is very attentive and knows exactly what I like for concentrates. If there was 6 stars I would click that. Alex is great
Camilo Diaz
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September 24, 2024
I have been a customer of this place for years but lately the quality of their products is horrible, it is very noticeable that the materials and everything is of a cheap and bad quality. I used to buy with confidence in this place because I had the peace of mind of having something of quality, but it is not anymore. I tried to contact someone leaving my information on the website multiple times but it is as if nobody cares. This is an honest opinion! Please avoid this place at all costs unless you want to give away your money for a cheap and overpriced product.
Malcolm Mayfield
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December 31, 2024
Dec 2024: took a Lyft to this business and discovered they were cash only. No plan or direction for customers with signs only accessible at check in. I was told there was nothing they could do and to figure it out within 7 minutes. He exclaimed that it "just happened" but there was a well colored hand written sign. Online there were also no check out options, which compounded the program. Seems there is always something wrong with tech or attitudes specifically with the door ppl. I think I'm pretty polite and had no problem going to my bank literally right across the street. But downed systems in a business like this equates to wasted time. I had to pay additional fees and for an entirely different Lyft bc this business wasn't all there technically, logistically, or by way of information. Then to instruct me to come down with a minute to spare is really upsetting. Always something and someone to mess up this business' image- ALWAYS. Can't imagine they'd be in business without the location and frankly I've started to go all the way to Newton or downtown simply bc the proclivity for bullshit at the door. Inside is stellar.. best it town door man? Better off w a robot. Strongly recommend not taking medical patients before addressing this culturally. Unfortunately I wasted money here, yet again. This happens repeatedly and that's tough but plenty of signs to be closed. I think it's tough being the "updating review bc I didn't make it person" sadly it's been worse than this and I'm pretty chill, but to tell me I can make it, literally run bc he went out of his way to communicate they'd not accommodate, eyes on the door. And slap that sign up a second earlier than communicated... I watched it, 90 seconds earlier. I could have been in and out, cash only especially, in less time. I could have paid online or brought cash from my house.. Abysmal externally facing service, operations and communications, and technical issues. Hard to believe considering the inside. When you have issues inform the customer. Don't expect them to walk in with $300 cash in the digital age, hurts your credibility. Maybe place the sign outside so they can save time and money.
Update 2024: Lowering to 4 stars; though my experiences haven't changed, the website is incredibly annoying and the google indexing is all wrong. The stores are so far away this doesn't make any sense unless you want clicks. It is so frustrating and annoying to be taken to the main page, select my state, select my store, and all that mess. Instead, use a location detector. This is sooooo annoying that on several occasions I have just went somewhere else. Additionally, the deals are not clear enough. I think they are much better but the packaged oz vs 30% vs whatever, I can't even explain it. It would be really useful and I would give my money to you over the streets if I understood the price on the website. Even when the price is there, the details say applied at the store even though they are applied in the cart. I have looked up jobs in logistics and e-commerce for the company bc y'all really need help in this area. Eventually, you'll find the brand outgrown the tech and you'll ruin it all over a UX experience. Best of luck though. When he did, it made perfect sense, then the very next week it was different online - I think I literally have whiplash.
Update 2023: After a stressful night and the inability to find cream cheese in any store, I stopped here for a bit of stress relief. Every time I come to this location I am met with smiling faces, informative informations, and better deals than even ascend (lol). I left garden remedies and I left ascend and never looked back. Two years of good service with zero issues. No business has ever lasted this long in my positive light. Bram+sp and Jen provided me with splendiferous service and their teamwork while closing the store put a smile on my face after a rough day. A manager also communicated with me and ensured I was taken care of. After an extremely hard week and month, thanks so much.
2021: Wtf was I doing at garden remedies?
Herbacie LLC
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September 29, 2024
I like this place because it is close by my house and the people that were there are chill. It's been awhile since I have had any THC products. I go there tonight to grab a cartridge and it does not work at all it doesn't even smell like a vape I don't smell any terpenes in it and on top of that it does not even pull. I will try to take it back tomorrow for an exchange
Edit:
I came in and they were able to replace the cartridge
Bryant Richards Jr. (Geminii Photography)
-
July 31, 2021
Amazing staff and overall experience. You feel safe and well taken care of. Good rotating selection of products with lots to choose from.
Alex is very attentive and knows exactly what I like for concentrates. If there was 6 stars I would click that. Alex is great
I have been a customer of this place for years but lately the quality of their products is horrible, it is very noticeable that the materials and everything is of a cheap and bad quality. I used to buy with confidence in this place because I had the peace of mind of having something of quality, but it is not anymore. I tried to contact someone leaving my information on the website multiple times but it is as if nobody cares. This is an honest opinion! Please avoid this place at all costs unless you want to give away your money for a cheap and overpriced product.
Dec 2024: took a Lyft to this business and discovered they were cash only. No plan or direction for customers with signs only accessible at check in. I was told there was nothing they could do and to figure it out within 7 minutes. He exclaimed that it "just happened" but there was a well colored hand written sign. Online there were also no check out options, which compounded the program. Seems there is always something wrong with tech or attitudes specifically with the door ppl. I think I'm pretty polite and had no problem going to my bank literally right across the street. But downed systems in a business like this equates to wasted time. I had to pay additional fees and for an entirely different Lyft bc this business wasn't all there technically, logistically, or by way of information. Then to instruct me to come down with a minute to spare is really upsetting. Always something and someone to mess up this business' image- ALWAYS. Can't imagine they'd be in business without the location and frankly I've started to go all the way to Newton or downtown simply bc the proclivity for bullshit at the door. Inside is stellar.. best it town door man? Better off w a robot. Strongly recommend not taking medical patients before addressing this culturally. Unfortunately I wasted money here, yet again. This happens repeatedly and that's tough but plenty of signs to be closed. I think it's tough being the "updating review bc I didn't make it person" sadly it's been worse than this and I'm pretty chill, but to tell me I can make it, literally run bc he went out of his way to communicate they'd not accommodate, eyes on the door. And slap that sign up a second earlier than communicated... I watched it, 90 seconds earlier. I could have been in and out, cash only especially, in less time. I could have paid online or brought cash from my house.. Abysmal externally facing service, operations and communications, and technical issues. Hard to believe considering the inside. When you have issues inform the customer. Don't expect them to walk in with $300 cash in the digital age, hurts your credibility. Maybe place the sign outside so they can save time and money. Update 2024: Lowering to 4 stars; though my experiences haven't changed, the website is incredibly annoying and the google indexing is all wrong. The stores are so far away this doesn't make any sense unless you want clicks. It is so frustrating and annoying to be taken to the main page, select my state, select my store, and all that mess. Instead, use a location detector. This is sooooo annoying that on several occasions I have just went somewhere else. Additionally, the deals are not clear enough. I think they are much better but the packaged oz vs 30% vs whatever, I can't even explain it. It would be really useful and I would give my money to you over the streets if I understood the price on the website. Even when the price is there, the details say applied at the store even though they are applied in the cart. I have looked up jobs in logistics and e-commerce for the company bc y'all really need help in this area. Eventually, you'll find the brand outgrown the tech and you'll ruin it all over a UX experience. Best of luck though. When he did, it made perfect sense, then the very next week it was different online - I think I literally have whiplash. Update 2023: After a stressful night and the inability to find cream cheese in any store, I stopped here for a bit of stress relief. Every time I come to this location I am met with smiling faces, informative informations, and better deals than even ascend (lol). I left garden remedies and I left ascend and never looked back. Two years of good service with zero issues. No business has ever lasted this long in my positive light. Bram+sp and Jen provided me with splendiferous service and their teamwork while closing the store put a smile on my face after a rough day. A manager also communicated with me and ensured I was taken care of. After an extremely hard week and month, thanks so much. 2021: Wtf was I doing at garden remedies?
I like this place because it is close by my house and the people that were there are chill. It's been awhile since I have had any THC products. I go there tonight to grab a cartridge and it does not work at all it doesn't even smell like a vape I don't smell any terpenes in it and on top of that it does not even pull. I will try to take it back tomorrow for an exchange Edit: I came in and they were able to replace the cartridge
Amazing staff and overall experience. You feel safe and well taken care of. Good rotating selection of products with lots to choose from.