I have been a loyal customer of Mission for years, and their dedication to quality and customer satisfaction continues to impress me. Recently, I encountered an issue with the trimming on my order, and after leaving a review, I was blown away by their response. Within just a few business days, the assistant district manager (whose name I regret forgetting because she was absolutely wonderful) personally reached out to me.
Not only did she take the time to genuinely listen to my concerns, but she also identified the exact batch the issue stemmed from to ensure no other customers were affected. The level of accountability, transparency, and care she demonstrated was truly outstanding. She went above and beyond to rectify the situation, making me feel like a valued customer rather than just another transaction.
Mission’s customer service and conflict resolution are nothing short of exceptional. Their team genuinely cares about their patrons and is committed to delivering the best possible experience. If you ever have an issue with a product, don’t hesitate to reach out—they will make it right. I cannot recommend Mission highly enough!
Bryan Sabet
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February 25, 2025
Edit ** I picked off all of the leaves and stems and it was 4 grams missing, the owner reached out and told me to come in to the store to make it up to me, and then proceed to make me drive an hour round trip just to give me the missing 8th from my oz. Did absolutely nothing for me other than cost me 15$ in gas and the weed they gave me was harvested 9 months prior. A prime example of how this industry stopped caring about you a long time ago. 0 stars. I’ve steered dozens away from this dump and will continue
This was only my second experience using a dispensary as a patient and I left feeling really upset and discouraged. Though the staff were extremely friendly and helpful, the medicine I purchased was extremely disappointing. It doesn’t look like it was trimmed when it was take down and the description just doesn’t match the product in the slightest 😔 I rarely purchase this amount for myself as I prefer small batches, the description sounded too good to miss out and I just feel really disappointed after leaving.
krisallenlovee23
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February 22, 2025
Two months in a row I’ve gotten screw out of my monthly “free” gift. I’d much rather go to joint operations down the street for better prices, friendlier staff and better selection. Also their monthly customer appreciation day $1 eighths are hard to beat. I would’ve continued going here but I’m tired of not receiving my monthly gift.
Melissa Wimberly
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March 12, 2025
I am not a local just someone who came up for a bit on vacation.
Mission Georgetown is by far the best dispensary within 50 miles. From the staff to the actual product!!! Also the pricing is the best.
If I ever come back to the area I will be a repeat customer over and over.
Emily Hallee
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January 18, 2025
Nicole was awesome. Took the time to make sure I got exactly what I wanted. I'll come back with review of product after I'm safely home with my goodies 😉 Product review ....💣🔥but a little dry in the eighth jars from island.
I have been a loyal customer of Mission for years, and their dedication to quality and customer satisfaction continues to impress me. Recently, I encountered an issue with the trimming on my order, and after leaving a review, I was blown away by their response. Within just a few business days, the assistant district manager (whose name I regret forgetting because she was absolutely wonderful) personally reached out to me. Not only did she take the time to genuinely listen to my concerns, but she also identified the exact batch the issue stemmed from to ensure no other customers were affected. The level of accountability, transparency, and care she demonstrated was truly outstanding. She went above and beyond to rectify the situation, making me feel like a valued customer rather than just another transaction. Mission’s customer service and conflict resolution are nothing short of exceptional. Their team genuinely cares about their patrons and is committed to delivering the best possible experience. If you ever have an issue with a product, don’t hesitate to reach out—they will make it right. I cannot recommend Mission highly enough!
Edit ** I picked off all of the leaves and stems and it was 4 grams missing, the owner reached out and told me to come in to the store to make it up to me, and then proceed to make me drive an hour round trip just to give me the missing 8th from my oz. Did absolutely nothing for me other than cost me 15$ in gas and the weed they gave me was harvested 9 months prior. A prime example of how this industry stopped caring about you a long time ago. 0 stars. I’ve steered dozens away from this dump and will continue This was only my second experience using a dispensary as a patient and I left feeling really upset and discouraged. Though the staff were extremely friendly and helpful, the medicine I purchased was extremely disappointing. It doesn’t look like it was trimmed when it was take down and the description just doesn’t match the product in the slightest 😔 I rarely purchase this amount for myself as I prefer small batches, the description sounded too good to miss out and I just feel really disappointed after leaving.
Two months in a row I’ve gotten screw out of my monthly “free” gift. I’d much rather go to joint operations down the street for better prices, friendlier staff and better selection. Also their monthly customer appreciation day $1 eighths are hard to beat. I would’ve continued going here but I’m tired of not receiving my monthly gift.
I am not a local just someone who came up for a bit on vacation. Mission Georgetown is by far the best dispensary within 50 miles. From the staff to the actual product!!! Also the pricing is the best. If I ever come back to the area I will be a repeat customer over and over.
Nicole was awesome. Took the time to make sure I got exactly what I wanted. I'll come back with review of product after I'm safely home with my goodies 😉 Product review ....💣🔥but a little dry in the eighth jars from island.