Single star is for their “customer service” alone. There is no way to call a branch directly and the automated line is absolutely useless. My experience with EGCU has been good otherwise but it’s utterly impossible to get a hold of someone when you need to.
M R
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June 08, 2024
Customer service won’t allow a cash deposit for nonmembers on Saturdays, pretty silly.
Josh Franklin
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November 30, 2023
I’ve had a mostly positive experience with this bank, good people, good service, but I recently went in to cash a $100 check from a family member in Canada and was told that they’d charge $20 to cash the international check. My previous bank cashed checks like this with no extra charge. It’s a bank. Disappointing, and making me question if I should have joined this bank.
Edit: Sigh. Apparently they don’t exchange Euros either (or any other foreign currency other than canadian dollars)
Ss
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July 07, 2023
Went to withdraw some money and had to deal with the most unfriendly lady. She was rude and snippy. I am a new member and I didn’t have a card yet and she acted like it was the end of the world and she was mad that she had to actually do work. I plan on closing the account asap. I went to Bangor Savings and they were the friendliest ladies ever.
Angie Silva
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July 11, 2023
Justin the manager stayed after the branch closed to help my husband with our vehicle loan. We appreciate that so much! Overall Evergreen has been super helpful and we are switching everything over. THANK YOU!
Single star is for their “customer service” alone. There is no way to call a branch directly and the automated line is absolutely useless. My experience with EGCU has been good otherwise but it’s utterly impossible to get a hold of someone when you need to.
Customer service won’t allow a cash deposit for nonmembers on Saturdays, pretty silly.
I’ve had a mostly positive experience with this bank, good people, good service, but I recently went in to cash a $100 check from a family member in Canada and was told that they’d charge $20 to cash the international check. My previous bank cashed checks like this with no extra charge. It’s a bank. Disappointing, and making me question if I should have joined this bank. Edit: Sigh. Apparently they don’t exchange Euros either (or any other foreign currency other than canadian dollars)
Went to withdraw some money and had to deal with the most unfriendly lady. She was rude and snippy. I am a new member and I didn’t have a card yet and she acted like it was the end of the world and she was mad that she had to actually do work. I plan on closing the account asap. I went to Bangor Savings and they were the friendliest ladies ever.
Justin the manager stayed after the branch closed to help my husband with our vehicle loan. We appreciate that so much! Overall Evergreen has been super helpful and we are switching everything over. THANK YOU!