If I could give 0 stars I would. I bought the sale items asked if it was cured right and if it smelt like hay. They said of course it was and it smells fire but I can’t check it out first. Get home open it up absolute trash. Exactly as I thought straight hay. My home grown is cured better. Don’t waste your money
Ryan Benedetto
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March 02, 2025
I've been a medical customer of AYR Watertown since they opened. I've always enjoyed the quality of the products, the pricing, and service. I've never had a bad thing to say about this store until now. When I opened my loyalty account with AYR, I was happy to hear that the more you spend in-store, the more points get added to your account, and your points can be redeemed for anything sold in their store. Once you've spent $1,000.00, you get an $80 in-store credit. In the last month or so, I exceeded the $1,000 spending limit to earn an $80 to spend on anything in the store. When I shopped there yesterday, I found out that they changed their point structure, and the thousand dollars I spent in the last year or so is now only worth $5 or $10. I was confused at the exact dollar amount that I could have used as a credit, but it was less than 20% of what I was expecting.
I won't boycott AYR, but if I'm back, it will be out of convenience. I'll be sure to shop at other medical dispensaries who have better customer loyalty programs.
Ryan in Watertown
Michelle Tash
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March 14, 2025
Very nice staff, but not great customer service.
They will forget your weed so double check your bag. Then, getting it after the fact will effect your allotment. Then, when they make you wait 2 months before offering a credit and I've 45 minutes to not pick up what you previously purchased.
Normally, they might throw in a little swag to make the customer feel better/appreciated for their patience. Not here!! Ethos will hook u up. Ayr will nickel and dime you.
Mandy Bat
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February 26, 2025
I checked my emails tonight and went through all the ones I received from Ayr. They didn’t even give us a months notice of what changes were going to be made. 1/29 is when they emailed stating what the new loyalty points reward system will be. I had 974 points with the old system. I was waiting to get to 1,000 to receive the 80 dollars off. If I knew what it was going to change into I would have went and spent the 26 dollars in order to get the 1.000 points I was saving for. I went to Watertown Ayr about a week ago to use my points.
Jessica Druhan
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January 18, 2025
Came in for the first time today and had a great experience! The customer service was great. Anthony was super friendly and I appreciated his opinion on products. Will definitely come in again when I’m in the area.
If I could give 0 stars I would. I bought the sale items asked if it was cured right and if it smelt like hay. They said of course it was and it smells fire but I can’t check it out first. Get home open it up absolute trash. Exactly as I thought straight hay. My home grown is cured better. Don’t waste your money
I've been a medical customer of AYR Watertown since they opened. I've always enjoyed the quality of the products, the pricing, and service. I've never had a bad thing to say about this store until now. When I opened my loyalty account with AYR, I was happy to hear that the more you spend in-store, the more points get added to your account, and your points can be redeemed for anything sold in their store. Once you've spent $1,000.00, you get an $80 in-store credit. In the last month or so, I exceeded the $1,000 spending limit to earn an $80 to spend on anything in the store. When I shopped there yesterday, I found out that they changed their point structure, and the thousand dollars I spent in the last year or so is now only worth $5 or $10. I was confused at the exact dollar amount that I could have used as a credit, but it was less than 20% of what I was expecting. I won't boycott AYR, but if I'm back, it will be out of convenience. I'll be sure to shop at other medical dispensaries who have better customer loyalty programs. Ryan in Watertown
Very nice staff, but not great customer service. They will forget your weed so double check your bag. Then, getting it after the fact will effect your allotment. Then, when they make you wait 2 months before offering a credit and I've 45 minutes to not pick up what you previously purchased. Normally, they might throw in a little swag to make the customer feel better/appreciated for their patience. Not here!! Ethos will hook u up. Ayr will nickel and dime you.
I checked my emails tonight and went through all the ones I received from Ayr. They didn’t even give us a months notice of what changes were going to be made. 1/29 is when they emailed stating what the new loyalty points reward system will be. I had 974 points with the old system. I was waiting to get to 1,000 to receive the 80 dollars off. If I knew what it was going to change into I would have went and spent the 26 dollars in order to get the 1.000 points I was saving for. I went to Watertown Ayr about a week ago to use my points.
Came in for the first time today and had a great experience! The customer service was great. Anthony was super friendly and I appreciated his opinion on products. Will definitely come in again when I’m in the area.