Whenever I have a problem that’s easily solved the managers give stupid excuses as to why they can’t help. I just left the store, hoping to exchange store credits for a defective battery. The manager said there is nothing she can do because it “seems like I bought it over a month ago”. Even though it’s brand new without a scratch, and it’s not working. This is the fourth time I’ve gotten cheap, easily broken accessories from there and I will no longer be recommending this place to anyone. I’ve been a member since they first opened and it’s only been going down hill since. Anothy and the other woman manager need to be fired. First their workers go on strike for wage theft and now this…
Melanie Piansky
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November 03, 2024
Horrible customer service. Came from out of town and instantly regretted my decision to shop here. There was an item with a discounted price on their kiosks and when it was time to pay for the item at the cashier, we were overcharged. When we brought attention to this issue, we had to wait over 20 minutes to speak with a manager who was too busy discussing the "beautiful woman" who previously entered the facility. It took them 3 tries to give us the correct amount of money that we should've received and not without an attitude and snarky comments insinuating that we were lying about the pricing. Will not be returning or recommending this establishment to anyone unless they are interested in being spoken down to.
Anthony Carchidi
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November 09, 2024
Very quick and easy to buy
Friendly staff and cheap prices! Right near TD garden too!
Dark Spirit
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December 26, 2024
“It’s Funny how a simple mistake, like typing my name wrong and going to the wrong section, led to such a significant delay. You looked at my ID twice, yet the error persisted until I showed you my confirmation order, which shouldn’t have been necessary if my name had been typed correctly from the start. Why wasn’t the situation resolved quickly when the solution was clear? Why did you continue talking and justifying the mistake instead of correcting it promptly, especially with other customers waiting? Even though I stayed silent, I was blamed as if the fault was mine. It’s not the mistake that bothered me, but how the situation was handled—prolonging the issue and responding in a dismissive, unnecessary manner.”
“A mistake can be forgiven, but the way it’s handled reveals more about respect and responsibility than the mistake itself ever could.”
Arica Bartee
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December 18, 2024
If you pay in cash they will lie and tell you more. I was told $131 so I gave $140 and told them to keep the change, just to go inside and look at the receipt and realize they still charged the delivery fee AND it was less than $130. DO NOT TIP DRIVERS!!
Whenever I have a problem that’s easily solved the managers give stupid excuses as to why they can’t help. I just left the store, hoping to exchange store credits for a defective battery. The manager said there is nothing she can do because it “seems like I bought it over a month ago”. Even though it’s brand new without a scratch, and it’s not working. This is the fourth time I’ve gotten cheap, easily broken accessories from there and I will no longer be recommending this place to anyone. I’ve been a member since they first opened and it’s only been going down hill since. Anothy and the other woman manager need to be fired. First their workers go on strike for wage theft and now this…
Horrible customer service. Came from out of town and instantly regretted my decision to shop here. There was an item with a discounted price on their kiosks and when it was time to pay for the item at the cashier, we were overcharged. When we brought attention to this issue, we had to wait over 20 minutes to speak with a manager who was too busy discussing the "beautiful woman" who previously entered the facility. It took them 3 tries to give us the correct amount of money that we should've received and not without an attitude and snarky comments insinuating that we were lying about the pricing. Will not be returning or recommending this establishment to anyone unless they are interested in being spoken down to.
Very quick and easy to buy Friendly staff and cheap prices! Right near TD garden too!
“It’s Funny how a simple mistake, like typing my name wrong and going to the wrong section, led to such a significant delay. You looked at my ID twice, yet the error persisted until I showed you my confirmation order, which shouldn’t have been necessary if my name had been typed correctly from the start. Why wasn’t the situation resolved quickly when the solution was clear? Why did you continue talking and justifying the mistake instead of correcting it promptly, especially with other customers waiting? Even though I stayed silent, I was blamed as if the fault was mine. It’s not the mistake that bothered me, but how the situation was handled—prolonging the issue and responding in a dismissive, unnecessary manner.” “A mistake can be forgiven, but the way it’s handled reveals more about respect and responsibility than the mistake itself ever could.”
If you pay in cash they will lie and tell you more. I was told $131 so I gave $140 and told them to keep the change, just to go inside and look at the receipt and realize they still charged the delivery fee AND it was less than $130. DO NOT TIP DRIVERS!!